Disability Services Operational Platform

Cozee Care's team coordinated disability support services through manual, disjointed scheduling and tracking. Sensitive care workflows lived outside a single system, which created operational bottlenecks and put confidential records at risk in a regulated sector.

• 01

  Scheduling and tracking were manual and disjointed.

• 02

  Sensitive care workflows lived outside a single system.

• 03

  Confidential records were at risk in a regulated sector.

We designed an internal operational management platform around one goal: make the daily operation reliable without compromising the sensitivity of the data it handles. Scheduling became automated instead of manual, day-to-day workflows were organized in one place, and access to confidential records was placed behind explicit, role-based controls.

Make the daily operation reliable — without compromising the sensitivity of the data it handles.

The platform pairs a Next.js frontend — chosen for its accessibility capabilities — with NestJS APIs and a PostgreSQL database for reliable concurrent operation. Authentication uses JWT, and every request to confidential records passes role-based access control enforced through NestJS Guards. Data is encrypted both at rest and in transit.

Interface

Next.js

Authentication

JWT

Access control

RBAC

API layer

NestJS

Data

PostgreSQL

Sahad Labs delivered the platform end to end.

• Information architecture
• Accessible interface
• API layer and data model
• Authentication and role-based access control

manual scheduling errors

0

data confidentiality maintained

100%

accessibility of the delivered interfaces

WCAG 2.1 AA

Outcomes as reported for this project. WCAG 2.1 AA compliance refers to the delivered interfaces, aligned with Australian disability service standards.